Agentic support for complex connected products
Designing support software around what the customer reports, what the product can actually show, which tools are safe to use and when a person should take over.
Selected work
The work behind connected products.
These are four areas where I have direct responsibility and experience. I have kept the examples specific enough to be useful without relying on confidential project detail.
01 02 Connected product platforms
Leading the product from electronics and firmware through cloud, mobile, manufacturing, certification, support and years of field operation.
03 Global connected-marine and OEM delivery
Leading product, hardware and software delivery across companies and long-lived marine programs in the Brunswick ecosystem, including Mercury Marine and Navico.
04 Scaling distributed engineering through technical leadership
Experience leading an engineering organization of more than 80 people at its largest, and now working with smaller, focused AI teams.